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Denver Post: Comcast Customer Service – Progress

November 14, 2017

From Denver Post 11/5/17 – Comcast employee Erika Fuller taking online classes to learn to handle calls from Comcast customers on Oct. 24, 2017. In 2014, a customer’s call to Comcast customer service went viral. Comcast CEO ultimately apologized and vowed to change the way his company interacted with customers. Link to full Denver Post Customer […]

Filed Under: Customer Experience
Tagged With: Customer Experience, customer service, Denver Post

Comcast Opens New 600 Seat Customer Support Center in Fort Collins

July 21, 2017

As part of our ongoing commitment to provide an outstanding customer experience, Comcast along with leaders from the City of Fort Collins and the Fort Collins Chamber of Commerce celebrated the grand opening of its Fort Collins customer support center. The state-of-the-art 80,000 square-foot facility has the capacity to seat approximately 600 customer service agents. […]

Filed Under: Customer Experience
Tagged With: call center, Community Investment, Customer Experience, jobs, Northern Colorado

Comcast to Launch YouTube on Xfinity X1

February 27, 2017

Comcast and Google today announced the launch of the YouTube app on Xfinity X1 across the country later this year. The YouTube integration on X1 will provide customers the ability to seamlessly navigate and access the entire YouTube catalog of billions of videos alongside the live, on demand, DVR and web programming included with their […]

Filed Under: Customer Experience
Tagged With: Customer Experience, Xfinity X1, YouTube

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Customer Experience

Multi-Gig Internet Speeds Now Available Throughout Denver Metro Area

December 14, 2022

Comcast Network Made for Anything, So You Can Do Anything In 2021, Comcast’s network traffic continued to grow, with entertainment activities like video … Read More...

Community Impact

Comcast and Pikes Peak Library District Partner to Boost Library Wi-Fi

August 24, 2023

Comcast Lift Zones at four PPLD libraries connect the community to faster, more reliable Internet Libraries in the Pikes Peak Library District are getting a … Read More...

Comcast Business

Technology Touchdown: The Denver Broncos Score Big with Comcast Business

September 13, 2023

Comcast Business recently announced it is providing the Denver Broncos with a suite of network solutions to help the sports franchise run its operations … Read More...

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