Comcast is building a state-of-the-art network in the Town of Eagle, delivering our full suite of broadband, video, voice, home management, and business products and services to the residents and businesses of the community.
This website aims to serve as your go-to resource for updates on our construction process, FAQs and product information. We want to ensure everyone is well-informed, so please review the entire site. You can also use the above jump links to take you to a specific section of the page.
Update for February 16, 2023
Two new commercial areas of the map are now serviceable. The areas along Market St and a large portion of the Chambers Ave area have moved to Green on the map. The addresses in and around the following streets are now serviceable:
Comcast Fiber Optic Project seasonal construction wind down. Due to weather, temperatures, and for the safety of the crews, underground and aerial construction work relevant to the project will be completed only as weather permits. Future project updates will be sent out only when new areas become serviceable or when we have significant changes to the map. We anticipate monthly updates through the Winter.
Crews have completed over 90% of the network construction throughout the Town. A small number of areas still require some underground network construction, and crews will complete this remaining underground work in the Spring as soon as the weather permits.
Construction has stopped in several areas still requiring underground work. Due to the seasonal impacts described above, construction activity has stopped in several areas where some underground work remains. This includes the Eby Creek neighborhood, the southernmost areas of Eagle Ranch, the Bull Run neighborhood, the condominiums and townhomes around Sylvan Lake Rd, Gamble St, and Pearch St, and the easternmost portion of Chambers Ave. These areas are now Red on the map. The final work in these areas will resume in the Spring as soon as ground conditions permit.
Customer installations requiring underground work have largely stopped for the winter. Installation work that requires a hard surface crossing (such as driveway crossings) will most likely need to wait until Spring to avoid property and utility damage. We will be reaching out to the impacted addresses directly to make them aware of their status and provide estimates for when installations requiring underground work might resume.
Eagle Villas neighborhood currently unserviceable due to lack of access to the property. While the Eagle Villas neighborhood can be serviced via Comcast fiber along Nogal Rd, Eagle Villas’ ownership has opted not to grant Comcast access to the property, and as such, Comcast is unable to provide services to Eagle Villas residents. At this time, we’re removing this neighborhood from further phase updates on the map. Should this access issue change, we’ll update the map.
NOTE FOR PROPERTY MANAGEMENT COMPANIES AND HOMEOWNERS’ ASSOCIATIONS:
Beginning in late March 2020, an 18-month phased engineering and construction project began bringing a fiber-optic network into Eagle.
Town-wide in scope, the project involves a combination of construction in the public right-of-way and easements, installation of new equipment, and connection of the network architecture. Construction will move from neighborhood to neighborhood until the full build is complete across the town.
Please click on the below image to visit an interactive map showing which phase of this process your neighborhood is in.
RED = Work has not started, prior work has yet to resume or work has stopped due to weather
ORANGE = Locate and construction work in process
BLUE = Network connection work (placing pedestals, pulling fiber through placed conduit and connecting new lines to the network. This phase could involve some locate work)
GREEN = Work & restoration complete (homes & businesses can sign up for service)
TYPE OF WORK:
LIGHT GREEN OUTLINE = Aerial (above ground) work
*NOTE: all other areas involve underground construction
As this project progresses, we want to ensure residents are well-informed and prepared. Multiple notifications via door hangers to residents and businesses will be provided in advance of any work impacting your neighborhood.
When the build reaches your neighborhood, it will largely proceed as follows. The colors correspond with phases in the interactive map above.
RED = Construction work has not yet begun in your area, prior work has yet to resume, or prior work was stopped due to inclement weather. Please check the Weekly Updates section for the latest information on the location of construction work.
ORANGE = This phase is when locate work and underground construction work are underway.
During the locate work to identify underground utilities, Comcast’s construction business partner (SEFNCO) will submit the appropriate requests via 811 to require utility owners to locate their infrastructure in your neighborhood’s public right-of-way and utility easements. Separate crews from the appropriate utilities will mark the ground with locate flags and paint to indicate where infrastructure currently exists so the new construction does not disturb or damage existing lines.
The markings consist of different colors to reflect each type of infrastructure in a certain area (see below chart). It is essential for the utility crews to request locates, as required by 811, be performed to ensure the utility owners identify their plant prior to any work being done and the construction crews can operate as safely as possible.
The locate marking colors correspond to utilities as follows in accordance with the Colorado 811 safe dig practices:
Roughly 1-2 days before this locate preparatory work begins in your neighborhood, you will receive a door hanger notifying you that work is within days of starting. Keep an eye out for a door hanger that looks like the following image:
*NOTE – Utility owners of systems like irrigation and sprinkler lines are required by law to sign up with Colorado 811 and mark utilities within 72 hours of locate ticket submittal. This also applies to irrigation lines in town right of ways. This does not apply to individual homeowners.
Within roughly 5-7 days after the locate work, SEFNCO will begin to install conduit, fiber, and coax lines into your neighborhood. The majority of the construction work will occur in public rights-of-way and easements. You will receive another door hanger roughly 1-2 days before the construction work begins in your neighborhood. Keep an eye out for a door hanger that looks like the following image:
On the very limited occasions where Comcast may need to access public easements located on private property, a construction contractor will contact residents directly to notify them before initiating any work. Pursuant to the Town Code related to easement access, if contact is not made, Comcast’s construction partners may still enter the property to conduct the work on public easements. Notification of entry will be provided.
BLUE = Within a few days of the construction work’s completion, crews will return to connect the newly installed lines to the broader Comcast network. This phase of work includes placing pedestals, pulling fiber through placed conduit and connecting new lines to the network. This phase could involve some locate work related to pedestal placements.
As with all construction projects, unknowns can present themselves and cause a delay in the scheduled time of the work. These include but are not limited to inclement weather, incorrectly identified buried cables/pipes, access issues, etc. If schedules change, Comcast and SEFNCO will do their best to notify you of the change and the new dates.
GREEN = Work and restoration is complete. Residents’ homes and businesses are now serviceable (ready to sign up for Xfinity or Comcast Business). Once the network connection is complete, you will be able to sign up for service and you will receive a doorhanger that looks like the following image:
At this time, residential customers will need to contact Xfinity by phone at 1-800-XFINITY, visit us online at https://www.xfinity.com/learn/offers?pc=1 or visit a nearby Xfinity store to discuss a plan that works for your home.
If you are a business owner and would like to contact one of our local Comcast Business representatives to begin discussing our products and services, please contact Kari Conley, Kari_Conley@comcast.com, (970) 401-1630
Once you’ve reached out to request service, we’ll set up an appointment for installation. During the installation appointment, a Comcast technician will come to your address to establish a direct, wired connection to your home or business and help you get your services up and running. At this point, you’re officially a Comcast customer!
Please note – The technician will install a temporary line to get you connected. This line will initially be above ground, likely through Spring, when ground conditions improve enough to bury the line underground.
A large portion of the work will be done by SEFNCO Communications, which is an approved, long-term partner of Comcast specialized in building complex networks and infrastructures. Click here to visit their website. You can reach the team working on this project directly at (970) 340-3150.
If you’re interested in speaking with someone about our products and services, please visit one of our nearby Xfinity Stores:
Below are some example images of what the SEFNCO vehicles and equipment will look like.
The below image provides a high-level overview of what a typical construction site looks like from a bird’s eye view.
To provide Comcast service in your community, our team needs to place above ground connection points that link to underground fiber lines. These connection points are pedestals or peds, which are generally light green plastic housing that encloses and secures the network connections.
Peds serve specific network engineering needs, particularly in mountain towns. Their above ground design and placement provides a more secure connection space and avoids service-impacting damage from water and ice. Above ground peds are also much easier and faster to service in the event of a network issue or outage.
To ensure the highest quality connection, peds need to maintain a relatively close distance to the associated home or business. The combination of these factors – in addition to staying in the public right-of-way or utility easements – creates some critical limitations on where peds can be placed.
Comcast and SEFNCO are working in collaboration with the Town’s Public Works Department to minimize the number of pedestals in each neighborhood, to the extent possible, and place them in the least obtrusive locations.
Once work is complete in an area, restoration work will begin to make the area look like it did or better before the work began.
Comcast invests billions of dollars in our network across Colorado to ensure residents and businesses have access to the most innovative video, broadband, security, home and voice products available.
Technology is at the core of what we do. We have fiber at the core of our network, and we are extending it deeper into neighborhoods and closer to homes. We’re driving the industry with our major technology partners to redefine the technologies that you use to enjoy entertainment, connect and communicate now and into the future.