The Lake Christine fire has damaged two third party cell tower sites in the Basalt, Carbondale and El Jebel area, resulting in a cellular phone outage for Comcast customers in those locations. At this time, other than the evacuated areas, all other Comcast services have not been impacted.
Safety remains our top priority – for our customers, employees and the communities we serve.
We do not have an estimated time of resolution, as we are reliant on emergency services to contain the fire before our repair crews can access the damaged areas.
Comcast has opened more than 1,100 XFINITY WiFi hotspots to help residents and emergency personnel gain Internet access and stay connected throughout the areas impacted by the Lake Christine fire. XFINITY WiFi hotspots are available for free to anyone who needs them – including non-XFINITY customers.
For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit: www.xfinity.com/wifi
Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
XFINITY Internet customers can sign in with their username and password, and they will be automatically connected at XFINITY WiFi hotspots in the future.
Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.
These XFINITY WiFi hotspots will be open through July 12 and the date may be extended if needed.
While the nature of this outage is outside of our control, we know that any outage is an inconvenience to our customers, and we will continue to work to restore service as soon as possible.
