We appreciate everyone’s patience during yesterday’s service outage in the Denver area. We regret the impact to our customers and we want to make it right. We are conducting an investigation into the cause and full impact of the outage. Upon completion of the investigation and identification of the impacted residential customers, we will automatically apply credits to their accounts.
If you are still experiencing issues with your service please send your account number and a brief description to our customer care team by clicking here or connect with an agent by phone or chat here.
You can always check xfinity.com/MyAccount or visit the My Account app to find out if there is an outage in your area, as well as access helpful FAQs and troubleshooting steps.
Download the XFINITY My Account app for Apple devices from iTunes
Download the XFINITY My Account app for Android devices from Google Play
