We’re committed to keeping you connected

Severe weather in your area could cause widespread power outages that may affect your Xfinity service. Below are a few easy steps you can take to make sure you stay connected in case of any weather-related outages.

Download our apps

• Xfinity My Account – Get updates on outages, report service interruptions, and see when your service is expected to be restored.
• Xfinity Stream – If you’re an Xfinity TV or Internet customer, download select shows and movies, so you always have something to watch during an outage or when you’re not at home.
• Xfinity WiFi Hotspots – Xfinity Internet customers, you have access to millions of Xfinity WiFi hotspots nationwide. Download the WiFi Hotspots app to easily find your closest hotspot.
• Xfinity Mobile – Xfinity Mobile customers, you can easily adjust your data plan at any time. Plus, you can turn your mobile phone into a personal hotspot if you need to connect multiple devices to the Internet and don’t have WiFi. Data rates apply.

Get real-time service updates through your mobile phone

Sign in to My Account below to update your contact information, including your mobile phone number, so you can receive updates about service interruptions.

For more information and tips, visit our Be Prepared page.